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(B) Management & Automation

(B1a) Communicating effectively within team

(B1a) Communicating effectively within team

(B1a) Communicating effectively within team

  • Communicating effectively within team
  • Acres of diamonds … 
  • Use WhatsApp Messenger

Learn more

(B1b) Working effectively with housekeepers

(B1a) Communicating effectively within team

(B1a) Communicating effectively within team

  • Housekeepers are your ears and eyes
  • It also puts you in better position for reimbursement 

Learn more

(B1c) Communicating effectively with guests

(B1a) Communicating effectively within team

(B2a) Improve response time with Quick Replies

  • Use platform messenger. A message sent via platform provides more information
  • Automatic translation

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(B2a) Improve response time with Quick Replies

(B2a) Improve response time with Quick Replies

(B2a) Improve response time with Quick Replies

  • Compile a good set of quick replies
  • Quick response time is important for search ranking
  •  Always answer the initial message 

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(B2b) House rules and damage coverage

(B2a) Improve response time with Quick Replies

(B2c) Review and edit your listings in batch

  • Proactively set up house rules and penalties
  • This reduce potential issues
  • They also put you in a better standing for reimbursement 


Learn more & videos

(B2c) Review and edit your listings in batch

(B2a) Improve response time with Quick Replies

(B2c) Review and edit your listings in batch

  • Review and edit your listings in batch to avoid inconsistency
  • Housekeepers are your ears and eyes to keep you updated. They can help you avoiding poor reviews.

Learn more

(B3a) Survive and thrive under the 5-star system

(B3a) Survive and thrive under the 5-star system

(B3a) Survive and thrive under the 5-star system

  • 5-star rating system seems to be the gold standard. However, it may not be the most fair review system
  • How to survive and thrive under this review system?


Learn more

(B3b) Damages filing and reimbursement

(B3a) Survive and thrive under the 5-star system

(B3a) Survive and thrive under the 5-star system

  • Ideally all guests follow house rules, and all stays are mutually satisfactory
  • If house rule violations or damages caused by the guests, the host needs to file a damage claim in a timely manner

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(B3c) Report and block problematic guests

(B3a) Survive and thrive under the 5-star system

(B3c) Report and block problematic guests

  • A guests has a chromic house rule violations or rudeness. Report a guest does not mean you block the guest
  • How do you block such a guest so the problems do not reoccur?

Learn more

(B4a) Lock Systems and automation

(B4a) Lock Systems and automation

(B3c) Report and block problematic guests

  • Guests like a numeric lock system
  • Housekeepers also need such a lock system to access the properties

Learn more

(B4b) Archived topics

(B4a) Lock Systems and automation

(B4b) Archived topics

  • None currently


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